Frequently Asked
Questions & Answers
If you don't find what you're looking for, our concierge team is just a call away.
Where are your products made?+
Our products are 100% made in Italy and handcrafted by skilled artisans in Florence, Italy.
What is the Timeless collection?+
The Timeless collection brings together our most versatile and signature styles, classic oxfords, loafers, drivers, monk straps, and boots designed to remain relevant season after season. Each pair is handcrafted in Tuscany from premium Italian leathers for lasting style, comfort, and quality.
Do your shoes fit true to size?+
Our fit is consistent among our different styles and lasts. We have worked to handcraft our shoes to fit the American foot.
Dress shoes: Order your standard dress shoe size. For example, if you wear a 10.5 in dress shoes, select a 10.5 in our brand.
Sneakers & athletic shoes: We typically recommend downsizing by ½ a size. For example, if you are a size 11 in sneakers or running shoes, select a 10.5 in our brand.
Have sizing questions? Email us at [email protected] — we'll be happy to assist.
Are all of the products handcrafted?+
Our products are entirely handcrafted and hand stitched by experienced and skilled shoe artisans spanning over three generations of shoe crafting experience.
Are your belts adjustable?+
Our belts are adjustable. We recommend that you take your belt to your nearest shoe cobbler or shoe repair for the adjustment.
What is your dip-dyed technique?+
Our dip-dyed technique is a special and patented four day process that results in supple leather known for its supreme comfort, durability, flexibility and unique vintage look. Our shoes are dip-dyed with eco friendly, organic vegetable based dyes and there is no break in required for shoes that go through this process.
What is your hand-painted technique?+
Our hand-painted technique is unique to the Toscana brand in that each pair of dress shoes is hand-painted by an experienced shoe artisan using eco friendly and vegetable based dyes. No two pairs look alike, which makes it a truly special product. The hand-painted finish gives our shoes a unique look and a special patina. We also are proud to use only organic, vegetable dyes to hand-paint our footwear.
What is your return policy?+
Returns will be accepted 14 days from the delivery date. For a full refund of your original payment, shoes, wallets and belts must be returned in their original condition — unworn, undamaged and in their original packaging. We reserve the right to determine whether the products purchased are in original condition when returned. To initiate a return, or if you have questions about international returns, please email [email protected]. For more information, please visit our Shipping and Returns Policy page.
What is your shipping policy?+
Toscana USA offers complimentary U.S. ground shipping and returns on all footwear, belts, wallets and socks. All orders ship from New York. For questions regarding international shipping, please contact us directly at [email protected]. For more information, please visit our Shipping and Returns Policy page.