Shipping & Returns

Enjoy complimentary U.S. ground shipping and returns on all footwear, belts, wallets and socks. Orders are shipped via UPS from the New York area. Expedited overnight and two-day shipping options are available at checkout.

Orders ship on business days only — Monday through Friday, excluding holidays. We are unable to deliver to P.O. boxes at this time.

If you are unsatisfied with your purchase, we would love to hear from you to understand the reason for your return. Your comments and feedback are important to us — please email or call. We are happy to accommodate you.

To return or exchange, shoes, belts, wallets and socks must be unworn, undamaged, and in their original packaging. Returned items must be in the exact same condition as received. We highly recommend trying shoes on in a carpeted area to avoid marks and scratches on the sole. All worn items are non-refundable. We reserve the right to determine whether the products purchased are in original condition when returned.

Returns and exchanges will be accepted within 14 days from the date of delivery.

To process a return or exchange, contact us and we will guide you in retrieving a prepaid USPS label.

• Email: [email protected]
• Phone: 929-215-0532

Once your return has been received and inspected at our warehouse, please allow two weeks for a refund to be issued. Exchange orders ship once the return has been received and inspected. In the event that a package is lost or mishandled, we advise keeping all tracking details for your records.

We currently offer international shipping.

International shipping costs are not covered by Toscana USA. Any additional customs fees, taxes, duties, and brokerage fees in the country of delivery are the responsibility of the customer. These fees are non-refundable.

For questions about international orders, please email [email protected] — we are happy to assist.

We accept international returns. Items must meet the criteria outlined above and be returned within 14 days of the delivery date.

Shoes must be unworn, undamaged, and in their original packaging. Returned items must be in the exact same condition as received. We highly recommend trying shoes on in a carpeted area to avoid marks and scratches on the sole. All worn items are non-refundable.

Customers are responsible for international return shipping costs and associated fees. These fees are non-refundable.