In the event that you are unsatisfied with your purchase, we would love to hear from you to try and understand the reason for your return. Your comments and feedback are important to us so please email us or call us. We would be happy to accommodate you at all times.
If you’d like to return your purchase, shoes and accessories must be unworn, undamaged, and in their original packaging. Returned items must be in the exact same condition as they were received. We highly recommend trying on the shoes in a carpeted area to avoid marks and scratches on the sole. All worn items are non-refundable. We reserve the right to determine whether the products purchased are in original condition when returned.
Returns will be accepted within 14 days from the date purchased.
Please add a copy of the invoice of the original purchase inside the return package. To process a return, please contact us to further guide you in retrieving a label.
Email: customersupport@toscanausa.com
Phone: 917-579-0778
Once your return has been received and inspected at our warehouse, please allow two weeks for a refund to be issued.
In the event that the package gets lost or mishandled, we advise that you keep all tracking details for your records.
Exchanges
In the event that you would like to exchange your purchase, we would be more than happy to accommodate you. Our goal is for you to be satisfied with your purchase.
Exchanges will be accepted within 14 days from the date purchased. We reserve the right to determine whether the products purchased are in original condition when returned.
Shoes and accessories must be unworn, undamaged, and in their original packaging. Returned items must be in the same exact condition as they were received. We highly recommend trying on the shoes in a carpeted area to avoid marks and scratches on the sole. All worn items are non-exchangeable and non-refundable.
Your exchange order will be shipped once your return has been received and inspected at our warehouse.
Please add a copy of the invoice of the original purchase inside the return package.
To process an exchange, please contact us to further guide you in retrieving a label.
Email: customersupport@toscanausa.com
Phone: 917-579-0778
In the event that the package gets lost or mishandled, we advise that you keep all tracking details for your records.
**As a new brand launching among uncertain times, we recognize the impact and challenges this pandemic has brought upon our communities and countries around the world. We understand the situation that all are facing, and we want to do our part by offering complimentary ground shipping and returns on all our shoes and belts within the United States. We truly value your support and patronage during these difficult times.
Our packages are shipped via UPS or USPS from the New York Area. For our complimentary ground service, shipping takes between 2-7 business days, depending on your location. For expedited service, we offer overnight and 2-day services that are available at checkout.
Please note that our orders are shipped on business days only – Monday through Friday, excluding holidays.
Orders placed on a weekday before 2:00pm (EST) will be processed the same day. Orders placed after 2:00pm (EST) will be processed the next business day.
Please note that we are unable to deliver to P.O. boxes at this time.
For shipping inquiries to Canada, please email us at customersupport@toscanausa.com